Shipping policy

Shipping Policy

Where your order ships from Praesia works with international supply partners. Most orders are shipped from overseas warehouses, so delivery takes longer than from a local shop. Every order includes tracking.

Where we ship We ship to the countries available at checkout. If your country is not in the list at checkout, we cannot deliver there.

Shipping cost Standard shipping is free to all countries available at checkout. The price you see at checkout is the price you pay for shipping.

Processing time After you place an order, we need 1-3 business days to prepare and dispatch it. During busy periods, such as November and December, this can take up to 5 business days.

Estimated delivery time The total time from order to delivery is the processing time plus the transit time. Typical totals:

  • Spain: 7-10 business days
  • Other EU countries: 7-10 business days, depending on the country (some countries are faster and some are slower)
  • United Kingdom: 7-10 business days
  • United States: 7-10 business days
  • Other countries: 7-10nbusiness days

These are estimates, not guarantees. Business days are Monday to Friday, excluding public holidays. Delivery can take longer during busy periods and because of customs checks, weather or carrier delays.

Tracking When your order ships, we email you a tracking number and a tracking link. The tracking page can take up to 48 hours to show the first update. Tracking updates may pause for several days while the parcel travels internationally. This is normal.

Customs, import taxes and duties Where required, customs duties, import VAT or handling fees charged by the destination country or the carrier are the customer's responsibility, unless they were already collected at checkout. These charges are set by the authorities in your country, not by us.

Delayed, lost or damaged parcels If your order has not arrived by the latest estimated date, or tracking shows delivered but you did not receive it, please email us at praesiastore@gmail.com. We will investigate with the carrier. If your parcel is confirmed lost, we will send a replacement or refund your order. If it arrives damaged, see our Return & Refund Policy.

Incorrect address Please check your shipping address carefully at checkout. If you notice a mistake, email us as soon as possible. We can only change an address before the order ships. If an order is returned to us because of an incorrect address or a refused delivery, we will contact you to arrange re-delivery at your cost or a refund, in line with applicable consumer law.

Questions? Email praesiastore@gmail.com with your order number.