Refund policy

Return & Refund Policy

We want you to be happy with your order. This page explains what to do if you change your mind or if something is wrong.

1. Changed your mind (right of withdrawal) You have 14 days from the day you receive your order to tell us you want to return it, without giving a reason. This applies to all customers.

How to return:

  1. Email praesiastore@gmail.com within 14 days of receiving your order, with your order number and the items you want to return.
  2. We will reply with the return address and instructions. Please do not send anything back before we confirm.
  3. Send the items back within 14 days of telling us.

Conditions:

  • Items should be unused and in their original packaging. You are responsible for any reduction in value caused by handling beyond what is needed to check the item.
  • Return shipping costs are paid by the customer. We recommend a tracked service and keeping your proof of postage.
  • We do not accept returns of items sent to an address we have not confirmed.

2. Damaged, defective, wrong or missing items Please check your order when it arrives. If an item is damaged, does not work properly, is not what you ordered, or is missing, email us within 30 days of delivery at praesiastore@gmail.comwith:

  • Your order number
  • Clear photos or a short video showing the problem
  • A short description of what is wrong

If the claim is approved, we will send a replacement or refund the item, at no cost to you. In most cases you will not need to return the item. If a return is needed, we will pay the return shipping. Damage to the outer packaging alone, when the item is intact and works, is not a reason for a refund.

3. Refunds

  • Withdrawal returns: we refund within 14 days of receiving the item back (or proof that you have sent it). The refund includes the original standard shipping cost.
  • Approved damage, defect or missing item claims: refunds are issued within 5-10 business days of approval.
  • Refunds are paid to the original payment method. Your bank may need extra time to show the money.

4. Cancelling an order Orders are sent to our supplier quickly. If you want to cancel, email us as soon as possible. We can cancel only before your order ships, and we will refund you in full. Once an order has shipped, it cannot be cancelled, but you can still use your right of withdrawal after you receive it.

5. Legal guarantee In Spain and the EU, products have a legal guarantee of at least 3 years for lack of conformity with the contract. This policy does not affect your legal rights as a consumer.

Questions? Email praesiastore@gmail.com.