FAQ — RECOMMENDED QUESTIONS

Frequently Asked Questions

Where do your products ship from? We work with international supply partners, so most orders ship from overseas warehouses. Every order includes tracking.

How long will my order take to arrive? Processing takes 1-3 business days. Total delivery is typically 7-10 business days to Spain, 7-10 business days to other EU countries (depending on the country), 7-10 to the UK, 7-10 to the US and 10-15 elsewhere. These are estimates. See our Shipping Policy for details.

How much is shipping? Standard shipping is free to all countries available at checkout.

Will I have to pay customs or import fees? Where required, customs duties, import VAT or handling fees charged by the destination country or the carrier are the customer's responsibility, unless collected at checkout. See our Shipping Policy.

How can I track my order? When your order ships, we email you a tracking number and link. The first update can take up to 48 hours to appear.

What is your return policy? You have 14 days from receiving your order to tell us you want to return it, without giving a reason. The customer pays return shipping. See our Return & Refund Policy.

My order arrived damaged, faulty or wrong. What do I do? Email praesiastore@gmail.com within 30 days of delivery with your order number and photos or a short video. If approved, we send a replacement or refund at no cost to you.

Can I cancel my order? Yes, but only before it ships. Email us as soon as possible.

What payment methods do you accept? We accept the payment methods shown at checkout, including major cards, Apple Pay, Google Pay, Shop Pay.

How do I contact customer support? Email praesiastore@gmail.com. We reply within 2 business days.